Effective Communication

Key Messages

The importance of communication

• The power of teams
• The downside of poor communication

What is effective communication

• The importance of clear, precise language
• Communication as a two way process
• The importance of tone and body language
• Text vs face to face communication

Communicating as part of a team

• Respecting each person’s opinion
• The importance of listening to everyone (diversity is good)
• The link between communicating and leading

Communicating within your company

• Understanding the other person’s perspective
• The importance of win-win solutions

Giving and receiving feedback

• How to give feedback
• How to ask for feedback
• Arguing vs actioning feedback
• How to use feedback effectively